• Document: General Guidelines. The "Steak n Shake Look Image and Appearance Guide
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General Guidelines The "Steak n Shake Look” Image and Appearance Guide The “Steak n Shake Look” Contents General Guidelines.............................................. 1 Female Guidelines .............................................. 3 Female Associates ............................................... 4 Female Managers ............................................... 5 Male Guidelines .................................................. 6 Male Associates .................................................. 7 Male Managers ................................................... 8 Female Associate Visual Guide .............................. 9 Female Manager Visual Guide ............................. 10 Male Associate Visual Guide ................................ 11 Male Manager Visual Guide ................................. 12 The “Steak n Shake Look” General Guidelines Steak ‘n Shake is focused on a common goal of becoming a global brand and leading and dominating the premium burger and milkshake segment of the restaurant industry. Our Vision: Steak ‘n Shake is a classic American brand, and we intend to lead and dominate the premium burger and milkshake segment of the restaurant industry. Our Mission: Constantly to serve our patrons the highest quality burgers and shakes along with extending them great service at the lowest possible prices. General Guidelines Good Judgment and Responsibilities As with all of your duties and responsibilities as an associate, you are expected to demonstrate professionalism and good judgment at all times related to your appearance. For this reason, if you are ever in doubt about the appropriateness of your appearance, please keep in mind that anything that could be considered distracting or not in the best interest of our brand will not be permitted. A very important aspect of our Guest’s total dining experience is your appearance. Associates are required to report to work in full uniform and maintain a clean uniform throughout their entire shift. Associates should never remove the uniform before leaving Steak n Shake property. Often it’s the seemingly little things that detract from our Guest’s enjoyment – chewing gum, having poor posture, using a cellular phone or frowning. Nametags We are a first name organization. Your nametag should be worn with pride and placed on the left side of your apron at the top of the bib but not extending past your apron. All names on company nametags shall be the associate’s full, legal, first or middle name, or a derivative of their name. ISME Buttons In addition to the nametag described above, all service associates should wear the appropriate ISME buttons, placed according to ISME requirements, on your apron straps. There should be no other buttons or pins placed on your apron or uniform. Body Alteration or Modification Intentional body alteration or modification for the purpose of achieving a visible, physical effect that disfigures, deforms or similarly detracts from a professional image is prohibited. Examples include, but are not limited to, visible tattoos, body piercing (other than traditional ear piercing for women), tongue piercing or splitting, eye brow piercing, nose piercing, lip piercing, tooth filing, earlobe expansion, and disfiguring skin implants. Tattoos must be discreetly and completely covered at all times. Covering tattoos with bandages is not permitted. Jewelry, spacers, retainers, or plugs are not permitted in any body piercing while working. 1 The “Steak n Shake Look” General Guidelines General Guidelines (continued) Undergarments Associates are required to wear appropriate undergarments at all times. Patterned or colored undergarments that are visible when worn are not permitted. Undergarments should not be visible at any time. Male Associates may wear a solid white crewneck or V-neck undershirt under the uniform with a traditional neckline. Undershirts should be only minimally visible at the neckline and should not extend past the sleeves. Personal Hygiene As associates of the service industry you will come in close contact with Guests and fellow associates. Regular bathing; proper oral and dental hygiene; frequent hand-washing; clean, neat hair; and the use of an antiperspirant or deodorant are required. For the same reasons, the use of strong, heavy scents and fragrances is not permitted. Medical Restrictions/Religious Accommodation Requests Requests for an exception from the Steak n Shake Look policy for medical reasons must be presented to

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